Frequently Asked Questions

What is AyAuto?

AyAuto (Ay, Auto!) is a Dial-a-Rickshaw service operating in Pune, Maharashtra. If you need a rickshaw to pick you up from somewhere, just give us a call and we will send an AyAuto to pick you up. It's simple, it's easy and it's all on meter charge.

How do i book an AyAuto?

AyAuto can be booked by calling on 844-600-1234. We are also exploring other means of booking - sms/online. But for the moment, pick up that phone yeah.

When should I call AyAuto?

AyAuto is operational 24x7. Anytime you require a rickshaw, gives us a call and we will provide you with an AyAuto. Our rickshaws should take around 30 minutes to pick you up, so just factor that in when you call us.

Wait a minute, how much do I pay?

You owe us the exact amount that is shown on the meter + 15. Our meters are verified, and reverified periodically, so you wont have to worry about anyone pulling a fast one. Waiting charges, luggage charges, night charges and all other charges are all as specified by the Pune RTA.

Excuse me, but why should I pay the extra 15 rupees?

We are charging the extra Rs 15 as a service/convenience fee. We plan to reduce this amount for those customers who book online.

From where does the meter start?

The meter always starts the moment you enter the rickshaw. Not before, not after, but exactly when you enter the rickshaw.

What if an AyAuto is late?

Then somebody has been really, really naughty. An AyAuto is fitted with a tracking device, which helps us track the rickshaw, so when you call us from your location, we always send the nearest available rickshaw to pick you up. The term nearest, we understand is dicey. So please call as atleast 30-45 min prior to your requirement of travel. We are still piloting, and there are a few glitches here and there that will get sorted over time. We promise.

I forgot something inside your auto. What do I do?

Don't worry. Just give us a call, prove your ownership and reclaim whats yours. Unless you forget an alienware or something. We always wanted one of those.

How can I contact you guys for giving tips/suggestions?

You can mail us at [email protected] We love hearing from you guys!

Are there any waiting charges?

Yes, there are. We charge Rs 1/minute after the first 5 minutes of waiting. This can be before or during your journey with us. Waiting period will always be calculated after informing the customer.

What if I cancel a rickshaw?Are there any cancellation charges?

It has not been easy convincing drivers that such issues will not come up. But they do. So we hope for the best but prepare for the worst. If you cancel at least 30 minutes before your pick up time, there are no cancellation charges. But any time after that, you are liable to pay Rs 30 as cancellation charge payable the next time you travel with us.

We are really thin. Can 4 of us fit inside a rickshaw?

We are sorry, but Pune RTO does not allow seating capacity inside a rickshaw to be more than three. We encourage you to book an extra rick if there are four or more of you.

What do you mean by night charges?

According to the rules laid down by the Pune RTO, for every journey between 12AM-5AM, we are required to charge night charges. So, it comes up to Rs 15/km. Still the most affordable option to travel.